Summary
Date Posted: Friday, February 28 2025, Base Salary: Not Disclosed

JOB DETAILS:
Main Purpose:
Coordinate the delivery of Market Research activities through effective leadership and supervision of Market Research Assistants Team.

Main Job Functions:
• Participate in market research activities as required such as research questionnaire development, survey-agent preparations, data quality checks, data analysis and reporting.
• Prepare research reports as and when required
• Provide coaching and support to the research assistants; developing them to ensure that they achieve their full potential.
• Perform Quality checks and implement measures to improve performance levels and meet objectives
• Submit reports on performance of the assigned market research assistants/agents.
• Audit research assistants’ system access and activities that are risk prone
• Monitor research assistants’ activities and provide real time feedback
• To implement motivational programs to keep morale and retention high.
• Participate in the Market Research & Insights special projects as required.

Education
• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course

Work Experience
• 2 – 3 years’ experience in a call centre environment

Attributes and Skills Necessary Skills:
• High Level of Computer literacy, Telecommunications industry trends, best practice customer service/ principles.
• Proficient with MS Office application especially Excel and Power Point
• Proficient in Data Analysis
• Telecommunications industry trends.
• Risk Management
• General Technical knowledge of handsets and connectivity

Behavior Attributes
• Good Communication skills
• Interpersonal skills
• Team player
• Troubleshooting & Problem-solving skills
• Coordination Techniques
• Interpersonal skills.
• Telephone etiquette
• Enthusiastic, upbeat personality; mature, professional demeanor
• Negotiation skills
• Commitment to quality, customer service and high performance



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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